Job Description

Job Description

Job Description

Established in 1990, Miller Refrigeration is a family owned and operated commercial refrigeration company servicing Maryland, DC, Northern Virginia, Delaware, and Southern Pennsylvania. Our company provides refrigeration service, installation and preventive maintenance to several marquee customers in the mid-Atlantic region. Miller thrives on a strong, customer-first ethos, treating clients as more than just customers—each one is valued as a true member of the Miller family. The same dedication extends to their employees, fostering a culture of appreciation where well-being and growth are prioritized every step of the way.

JOB DESCRIPTION:

Miller Refrigeration Inc., a trusted leader in the refrigeration industry, is seeking a skilled and dedicated Service Operations Coordinator to support our fast-paced service department. This role is ideal for someone with strong organizational skills, a keen eye for detail, and a collaborative mindset. Acting as a key liaison between field technicians, customers, and internal teams, the Service Operations Coordinator will manage the many moving pieces involved in small-scale service transactions, ensuring accuracy, timeliness, and customer satisfaction.

ROLE AND RESPONSIBILITIES:

• Coordinate daily service operations by managing work orders, dispatch schedules, and technician assignments.
• Track, monitor, and follow up on open service tickets, warranty jobs, and preventative maintenance tasks.
• Assist the Service Manager with reporting, KPIs, and documentation to support decision-making and performance tracking.
• Communicate effectively with technicians, vendors, and customers to ensure smooth execution of service calls and timely resolution of issues.
• Maintain accurate service records and ensure data integrity across relevant platforms (e.g., CMMS, dispatch software, internal systems).
• Generate and review reports related to service volume, technician performance, and job profitability.
• Help identify process improvements to drive efficiency in service workflows.
• Serve as a backup point of contact for customers when the Service Manager is unavailable.
• Support billing and invoicing processes by ensuring job documentation is complete and accurate.
• Other duties as assigned

ROLE REQUIRMENTS:

Education:

• High School diploma or equivalent required.

Experience:

• Minimum of 2 years experience in service coordination, project coordination, or similar operational support role; HVAC, mechanical, or construction industry experience a plus.

Skills & Competencies:

• Highly detail-oriented with strong time management and organizational skills.
• Strong interpersonal skills and ability to collaborate across teams and departments.
• Proficiency in Microsoft Office Suite (especially Excel); experience with service management or dispatch software preferred.
• Comfortable handling multiple small-scale transactions with accuracy and urgency.
• Ability to adapt in a fast-paced, deadline-driven environment .
• Accountable, dependable, and committed to continuous improvement.
• Strong analytical, problem solving, and communication skills.

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