Job Description

Job Description

Job Description

Who We Are

U.S. Aviation Services is a leading provider of ground support and facility cleaning services for some of the nation’s busiest airports. As part of the United Service Companies family, we bring decades of experience, innovation, and dedication to the aviation industry. From terminal cleaning and baggage handling to cabin services and more, our expert teams work behind the scenes to keep the travel experience running smoothly and safely for millions of passengers each year.

With operations at major hubs across the country, U.S. Aviation Services combines a national footprint with a local team spirit—built on safety, service, and respect. Our mission is to create cleaner, safer environments while supporting the essential workers who make air travel possible every day.

Why Work for U.S. Aviation Services?

At U.S. Aviation Services, you’ll find more than just a job—you’ll find a career with purpose. We offer a welcoming, team-focused culture where your hard work is recognized, and opportunities for advancement are always within reach. Whether you're new to the workforce or looking for a change, we provide the training, support, and flexibility you need to succeed.

We’re proud to support our employees with:

✔ Flexible Schedules – Full-time and part-time shifts available to fit your lifestyle

✔ Weekly Pay – Get paid on time, every week

✔ Paid Training – No experience? No problem—we’ll teach you everything you need to know

✔ Opportunities for Growth – Many of our supervisors and managers started on the front lines

Role and Responsibilities

As a Cargo Customer Service Agent your primary job duty is, but is not limited to the following:

1. To ensure the safety and security of all cargo tendered for transportation and distribution
2. Follow all government and operational regulations
3. Keep records of all goods shipped, received, and stored
4. Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods
5. Check import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group; Verify shipping documentation
6. Prepare manifests showing numbers of cargo, cargo weights, mail, and transmitting data to destinations
7. Advise clients on transportation and payment methods
8. Track delivery progress of shipments
9. Notify consignees or customers of cargo arrival and arrange for delivery
10. Retrieve stored items and trace lost shipments as necessary
11. Attach address labels, identification codes, and shipping instructions to containers
12. Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods

Qualifications and Education Requirements

• 18 years old or have a valid government issued workers permit
• High school graduate or GED
• US Citizen (Screener qualified)
• Ability to stand for long periods
• Lift 25-75 lbs.
• Ability to pass a pre-employment drug screen, obtain a SIDA badge, USPS certification, and 10-year back ground check

Preferred Skills

• Customer service

Additional Notes

US Aviation is a drug-free environment and has a strict zero tolerance policy for violence and harassment. All employees are required to maintain proper grooming standards and conduct themselves in a professional manner when interacting with external and internal customers. Use of social media with regards to our operations and policies are strictly prohibited.

United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.

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