Job Description

Join to apply for the Director of Sales, Travel Trade role at Empire State Realty Trust . Continue with Google 2 weeks ago Be among the first 25 applicants Company Summary The Empire State Building Observatory (ESBO) is New York City’s most iconic, the most Instagrammed U.S. landmark, and the world’s most famous building, attracting millions of visitors annually. It features a 360-degree open-air Observatory and a 102nd-floor glass-enclosed viewing gallery. ESBO is a wholly owned subsidiary of Empire State Realty Trust. Recent renovations include a dedicated guest entrance, an immersive museum celebrating the building’s history and pop culture significance, and a re-imagined 102nd-floor viewing experience. The building has achieved WELL Health-Safety Rating through industry-leading indoor environmental quality improvements. Feedback from visitors has been stellar, with the New York Times describing it as “exhilarating and intimate.” About Empire State Realty Trust Empire State Realty Trust, Inc. (NYSE: ESRT), is a NYC-focused REIT owning a portfolio of office, retail, and residential properties, including the iconic Empire State Building. ESRT is recognized for energy efficiency and indoor environmental quality leadership. As of December 31, 2024, its portfolio includes approximately 7.8 million sq ft of office, 0.8 million sq ft of retail, and 732 residential units. Position Summary The Director of Sales, Travel Trade will report to the Vice President, Business Development, Travel Trade, overseeing a team of four sales professionals. Responsibilities include leading, training, and coaching the team, achieving sales targets, analyzing sales data, managing daily operations, and implementing sales and marketing plans. Responsibilities Oversee daily operations of the sales team Manage a team of three Account Managers and one Sales Coordinator Monitor and analyze sales performance data Implement and manage sales & marketing plans Manage sales operations including contracts, ticketing, and reservations Produce sales collateral, host tours, and coordinate trade shows and client events Collaborate with revenue, operations, and marketing teams to optimize sales strategies Maintain sales processes and update SOP manual Represent the sales team in cross-department projects Oversee reservations and customer inquiries Coordinate sales meetings and report generation Utilize market knowledge to improve sales processes Identify emerging trends and adjust strategies accordingly Provide coaching and sales training Support system updates and system training for the sales team Success Metrics Team productivity, motivation, goal achievement, and performance against set targets, with bonuses linked to performance. Team Goals Financial targets include NOI of 15%, Reseller Admissions of 45%, Reseller Per Cap of 15%, and 25% for subjective measures. Qualitative Indicators Accountability, industry connections, communication, client satisfaction, innovation, industry knowledge, leadership, and continuous learning. Required Skills & Abilities Exceptional communication skills Ability to manage multiple tasks in a fast-paced environment Sales techniques and customer service expertise Analytical and problem-solving skills Proficiency in MS Office, Salesforce, Ventrata, Monday.com Education & Experience Bachelor’s degree preferred At least 7 years of sales experience, including 2 years in leadership and 5 managing teams Experience in hospitality or travel industry preferred What You Can Expect Collaborative work environment, culture of development, and benefits including health insurance, 401(k), paid leave, wellness programs, and free access to the Empire State Building Observatory. Salary range: $110,000 - $125,000 plus discretionary bonuses. ESRT is an equal opportunity employer committed to diversity and inclusion. Accommodations are available for applicants with disabilities or religious beliefs. #J-18808-Ljbffr

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