Payrate: 47-53/hr. W-2, depending on experience.
Benefits : Health, Dental & Vision Insurance is available. Health savings account, Flexible spending accounts, Life insurance and Retirement plan are also available.
We are seeking a Senior Desktop Support Specialist to join our client ‘onsite’ in Austin, TX.
**This position is a contract position with the possibility to be hired directly with the client. Therefore: Candidates must be eligible to permanently work in the US.
The Senior Desktop Support Specialist will provide Tier II/III technical support for all hardware and software required by the organization. The role will also involve technical assistance and coordination for infrastructure, security, and operations projects defined by business initiatives and operational needs.
Other responsibilities include, but are not limited to:
• Support for Microsoft Office 365 on PC and Mac platforms.
• Support a user base with 80% Mac OSx and 20% Windows
• Support for Adobe Creative Cloud-based applications .
• Provide technical support services in person, via email, phone, and remote sessions.
• Resolve issues that could not be resolved via first-level phone support
• Ensure customers are able to perform their business requirements.
• Fix/troubleshoot hardware issues, use Apple Care or Dell Tech Direct for warranty repair
• Working knowledge of implementing and using JAMF in an enterprise-level business setting
• Collaboration tool support: Slack, MS Teams
• Respond to phone and email inquiries that are placed at the Support Center or directly and interact with end-user customers to resolve local and network-related issues.
• Work with other IT groups to roll out hardware and software upgrades, implement new equipment and services, and assist with new product testing and special projects.
• Must support all hardware/software on company desktops/laptops and provide expert second-level support.
• Follow company IT security policies and procedures.
• Assist in remediating any malware/virus issues.
• Assist in the coordination and evaluation of software required to support the business.
• Diagnose and troubleshoot hardware, software, and connectivity issues.
• Install, verify, and troubleshoot the installation and operation of macOS, Microsoft Windows 10/11 operating systems, business applications, and peripherals.
• Knowledge of migrating an end user from one computer to another while maintaining OS settings, applications, and role requirements
• Troubleshoot all computers, copiers, fax machines, scanners, and any other IT-related issues reported via Remedy.
• Onboarding and offboarding of employees and contractors.
• Maintaining hardware inventory and ordering equipment as required by the business.
• Follow up with end users to ensure problems are resolved successfully and satisfactorily.
• Document and update the written knowledge base and procedures for issues resolved.
• Suggest, design, implement, and test a computer for compliance with standards.
• QA software packages before they are passed to production.
• Be able to manage a heavy caseload and respond to customers' requests in a timely fashion.
• Work a flexible schedule; provide off-hours support on an on-call basis.
• Travel to remote sites (when required).
• Deliver superior customer service.
• Maintain detailed documentation of each service call in an online tracking system.
• Work in a team environment as well as individually.
• Ability to lift 30 lbs.
QUALIFICATIONS (REQUIRED):
PREFERRED :
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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