Job Description

06/05/2025

Yes

1128380

Program Experience Manager

$56,500

$70,600

Not a Union Position

Not an SEIU Position

Exempt

Regular Full Time

12

40

This position is located on campus in Hanover, NH and requires regular weekly on-site work presence of 3 days per week, and remote flexibility other days, with the understanding that full-time on-site presence will be required during program delivery weeks.

Hanover, NH 03755

Hybrid

No

N/A

No

With guidance from undergraduate education leadership and in partnership with staff and faculty colleagues, plans and executes a world-class participant experience for in-person, virtual, and hybrid undergraduate education programs.

Alongside its outstanding MBA program, Tuck offers a correspondingly distinctive portfolio of business education programs for undergraduates. The program experience team within Tuck Undergraduate Education is at the center of logistical, administrative, and student service needs for our programs, ensuring that programs operate smoothly and at a high execution standard, creating a personal, connected, and transformative experience for participants.As program manager, you will play a pivotal role in ensuring and executing seamless preparation and delivery for our programs. Your attention to detail and proactive approach will contribute to the overall success of our undergraduate education initiatives. The ideal candidate will have a proven track record in program and event management, excellent organization and communication skills, and the ability to work at a high operational tempo.

Bachelors plus 3-5 years' experience or equivalent combination of education and experience

• Experience and skill planning and producing professional, multi-day conferences, speaking engagements, education and training programs, and/or other events.
• Experience and skill working within complex administrative process workflows and projects using digital tools for a high performing professional services team serving diverse internal and external constituencies.
• Strong project management and planning skills
• Excellent interpersonal and communication skills
• Ability to work independently and collaboratively at a high operational tempo.
• Strong organizational and multitasking abilities, with a keen attention to detail
• Excellent interpersonal and communication skills
• Ability to foster positive relationships with student participants, guests, faculty members, and other stakeholders.
• Proven experience in coordinating logistics and supporting large scale and/or complex events.
• Bachelors degree, preferably in liberal arts, business, or event management/hospitality and/or relevant work experience.
• Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of program participants and alumni, faculty, and fellow colleagues.
• Proficient in Microsoft Office suite and other relevant software applications, and ability to learn new digital tools as required by program needs.
• Willingness to work some evenings, weekends, and holidays to facilitate programs while in session, and travel domestically as program needs require. This is primarily an on-campus position with some remote flexibility during non-program weeks possible.

• Experience planning events and programs within undergraduate education, corporate training, or experiential learning programs.
• Experience with project management and/or learning management systems (e.g., Canvas)

Lorin Parker

603.646.2904

Lorin Parker, Executive Director of Talent Management

603.646.2904

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Yes

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

1. Program Preparation and Planning :

• Manages logistical aspects of assigned undergraduate education programs, including venue selection, accommodations, catering, facilities, A/V and IT needs, materials, and staffing, ensuring seamless execution of all logistical arrangements before, during, and after each program.
• Collaborate with internal and external providers to secure necessary resources and services for program delivery and works closely with undergraduate education team and faculty colleagues to develop the program schedule and prepare classroom content.
• Prepare and distribute program materials, participant communications, pre-program information, and post-program evaluations, in digital and physical formats, and maintain accurate participant records through use of digital tools.

60%

2. Participant Experience :

• In consultation with program experience colleagues, Coordinates and supports a professional, well-organized, and high-quality program experience that meets the same high level as the program content.
• Communicate effectively with internal colleagues and partners to relay program details and requirements.
• Provide logistical support and serve as a primary point of contact for program participants, faculty, and facilitators throughout program delivery experience, exhibiting a high level of poise and professionalism.
• Anticipate questions, needs, and issues and address them proactively to ensure a positive participant experience, seeking guidance from undergraduate education team as needed.

25%

3. Team Collaboration and Innovation :

• Collaborate with program experience colleagues to contribute to the development and execution of strategic initiatives that enhance the overall success of the undergraduate education programs.
• Support shared departmental functions such as service provider relationships, invoice processing, and process improvements.
• Provide insights and recommendations based on industry trends and program evaluations.

10%

4. Budget management:

• Assist in budget development for undergraduate education programs.
• Monitor expenses and ensure adherence to budgetary constraints.
• Identify cost-saving opportunities without compromising program quality.

5%

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Performs other duties as assigned.

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