Job Description

Aetna, CVS Health is looking for top field sales talent! The Field Sales Representative is directly responsible for managing sales growth by building a book of business leveraging field sales marketing activity, through in-home and community-based sales efforts. This role is ideal for candidates who are energetic, empathetic, and looking to become part of a growing business segment, selling our competitive portfolio of Medicare products. Upon acquisition the Field Sales Representative will own the member relationship throughout the year and will be the primary contact for member inquiries, including but not limited to, any questions related to plan benefits, product, and services offerings, as well as resolving any issues with respect to the utilization of the product. The position will be a part of a high performing team with strong emphasis on personal and professional development and career growth. Job Responsibilities: Acquisition of new members via engagement in community event activity to generate leads and referrals; Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills; Servicing of existing members and inquiries related to utilization of their product, benefits, etc.; Cross selling ancillary products as well as any other applicable products to existing members; Retention of existing members; Maintaining knowledge levels with respect to CMS and states regulations; Ability to multitask, and effectively use computer while interacting with prospects and members via phone; Ensuring that the relevant information is captured in Customer Relationship Management system (CRM). Accountabilities: Meeting sales goals, conversion rates, and cross sell rates for acquisition of new members as outlined in the annual performance plan; Contacting prospective members within the time limit outlined in the annual performance plan; Achieving the member retention rate as outlined in the annual performance plan; Highest levels of member satisfaction as measured by various member surveys and member retention rate; Expert level understanding of products, services, and processes offered by the company; Ability to pass on an annual basis: American Health Insurance Plans (AHIP), Continued Education (CE’s), Product Certification, Required Security and Compliance, Client/Carrier Certifications, Any required CMS Certifications. Required Qualifications: Life & Health insurance license is not required to be employed. It is required to obtain the license within 60 days from the employment start date; Active use of computer for carrying out daily job activities; Ability to multi-task while talking on the phone; Excellent communication and listening skills; Self-starter with positive attitude; Adaptable to high pressure, achievement-oriented environment; Drive to build, manage, and grow a book of business and become successful entrepreneur; High level of computer proficiency including, but not limited to, Microsoft Office package. Preferred Qualifications: Prior Medicare sales experience; Bilingual. Education: Bachelor' Degree or equivalent work experience (HS diploma + 4 years relevant experience).

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