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Eligibility Operations Worker - NE City/Falls City Join to apply for the Eligibility Operations Worker - NE City/Falls City role at State of Nebraska Eligibility Operations Worker - NE City/Falls City 1 day ago Be among the first 25 applicants Join to apply for the Eligibility Operations Worker - NE City/Falls City role at State of Nebraska Get AI-powered advice on this job and more exclusive features. The work we do matters! Hiring Agency Health & Human Services - Agency 25 Location Falls City, NE, Nebraska City, NE Hiring Rate $20.859 Job Posting JR2025-00017687 Eligibility Operations Worker - NE City/Falls City (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 07-11-2025 Job Description Job Description DHHS is seeking individuals with a passion to "Help People Live Better Lives" for the role of Eligibility Operations Worker. We are seeking candidates with a passion for helping people access critical services, a commitment to providing excellent customer service, and the ability to work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams. The significant work our teammates perform by determining eligibility plays a critical role in whether Nebraskans will receive and have access to the food, financial assistance, supportive services, or medical care to meet their basic daily needs. Job Duties As an Eligibility Operations Worker, you will participate in 6-8 weeks of paid training to prepare you to determine eligibility for individuals within our Economic Assistance or Medicaid programs. Daily you will be reviewing applications for assistance and verifying or updating financial and demographic information by electronic, phone, or in person exchanges. In our Customer Service Centers, you will also use call center software and phones including automated call distribution and voice response systems in addition to the above job duties. Requirements/Qualifications Minimum Qualifications: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas. Preferred Qualifications: Experience in the field of human services, or case management, or determining eligibility for financial assistance programs. Knowledge Skills And Abilities Knowledge of customer service principles, interviewing practices, sociological conditions that influence human behavior. Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook; and in navigating multiple computer programs simultaneously. Ability to show empathy and respect to those we serve; as well as the ability to work independently; meet deadlines; protect confidential information; interpret and apply program regulations and policies; exercise critical thinking, independent judgment, and decisiveness in determining eligibility; The successful candidate will also have the ability to maintain positive working relationships and effectively communicate orally and in writing. Benefits We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: Equal Opportunity Statement The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics. Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Health Care Provider Industries Hospitals and Health Care Referrals increase your chances of interviewing at State of Nebraska by 2x Get notified about new Eligibility Specialist jobs in Nebraska City, NE . Early Childhood/Head Start Administrative Assistant for the 2025-2026 school year We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr State of Nebraska

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