Job Description

Day-to-Day Responsibilities: The individual will be responsible for the development and maintenance of the internal Microsoft Dynamics 365 CRM platform and the ideal candidate will have sound knowledge of Dynamics CRM entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM solutions file management, security model and UI development. Additional areas of responsibility may include project management and support service management. Duties & Responsibilities

• Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system
• Architecting the CRM system, related customizations and reports to model the business organizational process
• Advising business users on best practices for CRM, development or integration processes
• Balance business users requests and requirements with technical constraints
• Writing technical specifications for planned work
• Mocking up specifications for our overseas Live Services team, and facilitating the completion, testing and deployment of development projects System Configurations and Customizations • Responsible for the customization and configuration of CRM Advance through the creation or modifications of Dynamics forms, views, business rules, entities, fields, and relationships.
• Responsible for the solution management of each platform environment, and the development of best practices and procedures related to system administration.
• Responsible for performing data migration activities.
• Collaborate with a diverse group of business partners and team members on business requirements and solutions.
• Communicate project status and deliverables with managers and clients.
• Assist with the configuration and implementation of third-party systems. Workflow and Data Pipeline Maintenance
• Responsible for implementing and scheduling new dynamics workflows to create system and organization efficiencies.
• Assist in pushing or pulling data from CRM Advance to third-party systems.
• Assist in the creation of tables and views in the cloud data warehouse that is sourced from the SQL Server dynamics repository. Production Support
• Responsible for the daily cross-functional operational readiness of CRM Advance platform.
• Analysis of load, log aggregation, reporting, systems performance analysis and monitoring.
• Follow change control and deployment of changes to production environments, documenting system configuration changes.
• Provide support for production issues both during and outside of business hours. Mission Services LLC (MSI)

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